My package hasn’t arrived—what should I do?

At SportChek, we understand how important it is to receive your sporting goods on time. If your package hasn’t arrived by the estimated delivery date, follow these steps to track your order and get the support you need. We're here to help you get back in the game quickly and easily.

Check Your Tracking Information

Locate your tracking number in your confirmation email. Visit the carrier’s website to see the latest updates on your shipment status. Delays can occur due to weather or transit issues, so monitoring tracking can clarify your package’s whereabouts.

Contact SportChek Customer Support

If tracking shows no movement or the delivery date has passed, reach out to SportChek customer support. Provide your order number and details; our team will investigate and assist you promptly, ensuring a resolution or replacement if necessary.

Verify Your Shipping Address

Double-check the shipping address you provided during checkout. Any error in the address can delay or misdirect your package. Contact customer support immediately if you need to update or correct your shipping information.

Request Express Delivery Options

If you need your order urgently, inquire about express or next-day delivery options. SportChek offers expedited shipping services where available, subject to product availability and location.

Conclusion

Delays happen, but SportChek is committed to ensuring you receive your sports gear swiftly. Use tracking tools, verify info, and contact support for quick assistance. Our customer-focused team prioritizes your satisfaction and active lifestyle every step of the way.