Can I update or cancel my order?

At SportChek, we understand that plans change. This article guides you through how to update or cancel your order, ensuring a smooth and convenient shopping experience. Learn the steps, timing, and conditions for making changes after placing your order online or in-store.

When Can I Update or Cancel My Order?

Orders can typically be updated or canceled within a short window after purchase, before shipping. Act quickly to increase the chance of making changes. After your order ships, cancellations aren’t possible, but SportChek’s flexible return policy applies if you receive the item.

How to Update Your Shipping Address or Order Details

1. Log in to your SportChek account to view your recent orders.
2. Select the specific order you want to modify and choose "Update Order" if available.
3. Edit necessary details such as shipping address or quantities.
4. Confirm changes promptly to avoid shipping delays.

How to Cancel Your Order

1. Contact SportChek Customer Support immediately by phone, email, or live chat.
2. Provide your order number and cancellation request details.
3. Wait for confirmation that your order has been canceled successfully.

What If My Order Has Already Shipped?

Once your item ships, cancellation isn’t possible. However, you can return or exchange the product following SportChek’s easy return policy. Check your receipt for return instructions or visit your nearest SportChek store for assistance.

Conclusion

Updating or canceling your order at SportChek is straightforward if done quickly. Always act promptly after ordering to avoid shipment processing. For shipped orders, our hassle-free returns ensure your satisfaction. Need help? Our friendly support team is ready to assist you anytime.