What is your return/exchange policy and how do I initiate a return?

Understanding Our Return and Exchange Policy

At SportChek, we prioritize your satisfaction with a simple, clear return and exchange policy. This allows you to shop confidently, knowing you can return or exchange products if they don't meet your expectations. Understanding the steps and conditions will help you utilize this service smoothly.

Return Time Frame and Condition Requirements

Returns must be made within 30 days of purchase with items in original, unused condition. Packaging and tags should be intact. This ensures we can process your return efficiently and maintain product quality standards for all customers.

How to Initiate a Return or Exchange

1. Log in to your SportChek account. 2. Locate your order in the ‘Orders’ section. 3. Select the item you wish to return or exchange. 4. Follow the prompts to complete the return request. 5. Print your prepaid return label if applicable and ship the item back.

Exclusions and Damaged Items

Certain items such as final sale products and personalized gear cannot be returned. If your item arrived damaged or defective, contact our customer support immediately to arrange a replacement or refund without hassle.

Refund Processing

Once we receive your returned item, refunds are processed within 7-10 business days. Refunds are issued to the original payment method. You will receive a confirmation email when the refund is complete.

Conclusion: Making Returns Easy and Reliable

SportChek’s return and exchange policy is designed to offer you flexibility and peace of mind. By following these simple steps and guidelines, you can efficiently manage returns and exchanges, ensuring your satisfaction with every purchase.