How do I get a replacement for a damaged or defective item?

Receiving a damaged or defective item can be frustrating. At SportChek, we prioritize your satisfaction and make the replacement process straightforward. Follow these steps to ensure a smooth resolution and get your quality sporting gear in perfect condition as soon as possible.

Step 1: Contact Customer Support

Reach out to our customer support team promptly via phone, email, or live chat. Having your order number and details ready accelerates the process and helps us assist you efficiently.

Step 2: Provide Essential Information

Prepare and send photos clearly showing the damage or defect. Include your order number, date of purchase, and a detailed description to support your replacement request.

Step 3: Follow Replacement or Refund Instructions

Our team will guide you through the return shipping process, replacement options, and refund policies. We strive to resolve your issue quickly to keep you active and satisfied with our products.

Conclusion

SportChek is committed to ensuring you receive high-quality sports equipment in perfect condition. Prompt communication and clear information help us provide effective replacements and maintain your trust and enthusiasm for sports and outdoor adventure.