What should I do if I received the wrong item?

Receiving the wrong item from SportChek can be frustrating. We're committed to making it right promptly. This guide explains the steps to report and return incorrect orders, ensuring you get the right product quickly while enjoying a hassle-free experience with our customer-focused support.

Step 1: Verify Your Order Details

Double-check your order confirmation and packing slip to confirm the item you received differs from what you ordered. This clarity helps speed up the resolution process when contacting SportChek support.

Step 2: Contact Customer Support

Reach out to SportChek customer service via phone, email, or live chat with your order number and details of the incorrect item. Our enthusiastic team is ready to assist you promptly with the next steps.

Step 3: Return the Incorrect Item

Follow instructions provided by our support team to return the wrong item. SportChek covers return shipping for incorrect shipments to ensure a seamless, customer-friendly process.

Step 4: Receive the Correct Product

Once the return is processed, we will send your correct item swiftly. If there are any delays or questions, SportChek remains committed to clear communication and excellent service.

Conclusion

At SportChek, we prioritize your satisfaction. Receiving the wrong item is rare, but if it happens, our team ensures a quick resolution with easy returns and prompt delivery of the correct product. Contact us anytime for support—we’re here to keep your sports journey on track.